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Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

There are numerous shipping methods available for us to ship your order but we do use and recommend the cheapest. We don't provide shipping options because we have already consider the cost and most of the time the shipping methods does not necessarily mean it will be delivered faster than the others.

The Shipping Method varies depending on the products. Some of the Most tracking we use are;

  • Turkey Post
  • PostNL
  • EMS
  • Packet Liquid Line
  • FEDEX

How Long Will it Take To Get My Package?

It takes 15-35 working days for your order to arrive. We Source products from all reliable Suppliers to bring you epic offers at the lowest prices.

This means sometimes you have to wait a little longer to get your order and sometimes it's worth it!.

How Do I Track My Order?

Tracking is available for all order.

At the point of shipment a tracking information is created and tracking number is generated. This tracking number is sent to the regional coordinator  who's duty is not just to track the order but to monitor the package right from the shipping stage to the delivery stage.

You can as well request for an order tracking number by sending an email to admin@urbanaira.com and it will be email to you accordingly.

Do I Need An Account To Place Order?

You do not need an account to place an order. You can checkout as a Guest but we do highly recommend you create an Account for future purpose so as to be able to serve you better with great future offers

FAQ Full Version

This FAQ was last modified on 01 July 2021.

What Shipping Methods Are Available?

There are numerous shipping methods available for us to ship your order but we do use and recommend the cheapest. We don't provide shipping options because we have already consider the cost and most of the time the shipping methods does not necessarily mean it will be delivered faster than the others.

The Shipping Method varies depending on the products. Some of the Most tracking we use are;

  • Turkey Post
  • PostNL
  • EMS
  • Packet Liquid Line
  • FEDEX

How Long Will it Take To Get My Package?

It takes 15-35 working days for your order to arrive. We Source products from all reliable Suppliers to bring you epic offers at the lowest prices.

This means sometimes you have to wait a little longer to get your order and sometimes it's worth it!.

How Do I Track My Order?

Tracking is available for all order.

At the point of shipment a tracking information is created and tracking number is generated. This tracking number is sent to the regional coordinator  who's duty is not just to track the order but to monitor the package right from the shipping stage to the delivery stage.

Tracking information normally updates around 7 days, if you are worried; please feel free to contact us.

You can as well request for an order tracking number by sending an email to admin@urbanaira.com and it will be email to you accordingly.

How Do I Place an Order?

After shopping and adding products to your cart, then you can start the process by going to your Cart page.

  • Review your Cart before going to the next page which is the checkout Stage.
  • At Checkout you will be asked some vital information about you and your payment methods; some of which are mandatory while others are optional.
  • Fill it out accordingly and submit.
  • Review again if necessary and complete transaction

How Should I to Contact if I Have Any Queries?

There is room for Queries and we are prepared to serve you in any ways. For any reason you have to complain about your order; kindly email us at admin@urbanaira.com or contact@urbanaira.com with your complain. We will look into it and reply back within 48- 72 hours.

We will refer your case to your regional coordinator who will be in-charge if there is a need for that.

Do I Need an Account to Place an Order?

You do not need an account to place an order. You can checkout as a Guest but we do highly recommend you create an Account for future purpose so as to be able to serve you better with great future offers

What are the Privacy Policies?

Here is the link to the Privacy Policy of the Site

What are the Return Policies?

Thanks for shopping at urbanaira.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. For additional information in this section, create your own Return & Refund Policy .

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

What if I am dissatisfied with the product or services?

If you are satisfied with our product and services, please leave the product a 5 STARS! but if you have any problem with product,delivery,service, please contact us,we will response in time, please don’t leave any negative feedback or open dispute directly.We are responsible seller who focus on service and will offer the best solution to satisfy you if you contact us. 

Email at contact@urbanaira.com

Is there a Warranty on all products purchased?

You have one month (30 days) warranty on all sales, beside individual product warranty by our suppliers

About transport time and mode?

Some of our products have warehouses in Hong Kong, China and the United States. and the goods sent from us are first delivered to our logistic centers depending on your location. Estimated delivery time is between 15-35 days (each products have different delivery time). It is very safe and fast, and it is guaranteed that if the goods are damaged or lost or even fail to arrive within 60 days, Full refund is made on product is not received more than 60 days .

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